F.A.Q

 

1 Do I need an account to order?

 -You can complete the order with and with out registration.

2 Wich payment methods do we accept at Kastriot?

 -Credit card

-Paypal

-Giropay (only available in some countries)

-Bancontact (only available in some countries)

-Sofort banking (only available in some countries)

-Ideal (only available in some countries)

-Bank transfer

3 How long does delivery take and what are the costs?

-Delivery takes normally up to 5 working days within EU and up to 10 days outside EU.
Shipping costs differ according to the country. Inside the EU we offer free shipping and outside the EU shipping is apart from the price

4 How much duties and taxes will I have to pay?

-Taxes and duties are calculated according to your shipping destination.
You will have to pay for them on top of the price displayed in the online shop, which means you will receive a separate invoice for them.

5 How can I track my order?

-Once the parcel with your order leaves our warehouse you will receive an automatic email with the from the shipping company. You will have the possibility to track your parcel by a code giving from the shipping company.

6 How do I return ore exchange an item?

-Making a return or exchange is very easy. You have 14 days of time to decide to return an item. For more info check our policy.

7 Will I be refunded the full value of my order?

-Your refund will be issued according to the payment method you chose to place the order. The amount will be refunded to your bank account. Shipping costs are not refunded, unless your items are faulty/wrongly delivered. All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly. For more info please check our policy.

8 Can I change ore cancel my order once it has being placed?

-Before your purchases have been prepared for shipment we can cancel your order, change an item, change the size or edit your billing and shipping details.
Please be aware that we are unable to combine orders or add pieces to an existing order once it has been placed.

9 Will my personal information kept privat?

-Your personal information will always be kept private and will not be shared with third party. For more info please go to our privacy police page

10 I/ve lost my password what know?

You will have the option to reset your password follow the instructions in my account.